Philip R. Gaudette

Established and executed strategic account plans for Commure's largest customer, resulting in 25% revenue growth.

Directed post-acquisition strategic and business development initiatives, aligning product delivery with enterprise client goals to maximize integration value.

Orchestrated all cross-functional business and partnership activities, from strategy formulation and opportunity development to successful delivery execution.

Led strategy, product development, and delivery of AI workflow technologies across multiple hospitals for one of the country's largest integrated healthcare networks.

Led a services organization of 80+ across delivery, support, success, IT/Hosting, and Security, achieving 100% customer growth and 500% user base expansion during a high-growth period.

Drove successful acquisition integrations in 2014 and 2021 as a key member of the executive leadership team.

Redesigned post-sale delivery organization for scalability, developing a pricing and delivery model supported by a Professional Services Automation (PSA) system, improving service delivery margins by 53%.

Enhanced support service levels by 40% within one year through process optimization and balanced scorecard reporting.

Created a new customer success team and process, improving customer satisfaction scores by 30% year-over-year.

Created a project management methodology, achieving 95% on-time software implementations.

Established and scaled customer support operations, implementing a comprehensive case management and reporting system to enhance service delivery.

Built and led delivery, support, and success teams during an early-stage startup period, contributing to revenue growth from $0 to $10M.

Directed technology delivery across 30+ hospitals, reducing delivery costs by 45% and timelines by 50%.

Improved customer support service levels by 60% over a 12-month period through strategic initiatives.

Integrated a $20M acquisition to increase operating leverage and expand market presence.

Negotiated cost-saving partnerships, resulting in over $1M in annual savings.

Delivered web strategy and development projects for Fortune 500 clients, ensuring successful project completion and client satisfaction.

Managed enterprise software implementations for healthcare organizations, ensuring seamless integration and operational readiness.

Developed and led the operation of 7 outpatient facilities, growing revenue by 133% through strategic management and service expansion.